Logo Belsana

Data protection

General Information

We are pleased you are visiting our website and thank you for your interest in our company and our products.

We place great value on protecting your privacy. We try at all times to observe the comprehensive statutory provisions regarding the protection of personal data.

In the following notes, we would like to inform you in detail about the handling of your data on this website and provide you with the general data protection information according to Art. 13 GDPR. Responsibility as defined by data protection legislation lies with BELSANA Medizinische Erzeugnisse (hereinafter referred to as “BELSANA”).

Storage and Use of Access Data and Making Contact

The following data are, whenever our website is accessed automatically stored, as so-called log data in a log file on the server of our provider. These data are collected for technical reasons and stored for the purpose of data security for three months in log files.

  • Your IP address
  • Date and time of access
  • Name of file requested
  • Name of file making the request
  • Data quantity transferred
  • Description of web browser used and the operating system
  • Name of the internet provider

These data categories are evaluated solely for error analysis and for statistical purposes without any personal reference.

The use of our website is as a rule possible without disclosing personal data. In so far as you make available to us on our web page personal data (eg on contact forms name, address or email address), this is always done on a voluntary basis and solely for the purpose of personalized service or with the aim of sending product information and offers from our service package.

Customers and business partners can only after registering access login protected areas of our customer portals. Their personal data for registering in login protected areas or for our newsletter mailing list are managed on the basis of existing legal provisions.
Unsubscribing from the newsletter is possible at any time and can be done directly via the designated unsubscribe link in the newsletter.

You may avail yourself of your right of cancellation in respect of use of data at any time and notify us via the contact details mentioned in this data protection notice.
As a matter of principle, personal data are not passed on to third parties. Should this be necessary for specified purposes, we will only do so with legal authorization or your personal consent.

Involving the Services and Content of Third Parties

In some cases this website might include the content and services of third parties, eg Google Maps.

This will always be on the assumption that providers of such content will use your IP address. Without your IP address they could not send such content to your browser. The IP address is therefore required to display this content. We make every effort to use only such content whose providers use the IP address merely to provide this content. However, we have no influence whatsoever should the provider save the IP address eg for statistical purposes.

Links on other Internet Pages

We occasionally refer to the websites of third parties. Although we select these third parties with care, we cannot assume warranty or liability for the accuracy or completeness of the content and the data security of the websites of third parties. Nor does this data privacy statement apply to the linked websites of third parties.

Use of Cookies

We use on our websites so-called session cookies as well as text or browser cookies.
Session cookies are small information units, which a provider stores in the temporary memory of the visitor’s computer. In a session cookie a randomly created unique identification number is stored, a so-called session ID. In addition, a cookie contains information about its origin and the period of data retention. These cookies can’t store any other data. Session cookies are automatically erased when you close your browser.

Category of impacted persons

Visitors and users of our website (hereinafter we will refer to the impacted persons collectively as “users”).

Purpose of processing

  • Providing a website, its functions and content
  • Answering contact requests and communicating with users
  • Security measures
  • Estimating audience reach /Marketing

Online presence on social media

We are present online on social networks and platforms in order to be able to communicate with customers, interested parties and users who are active online and to be able to inform them about our services.
Please note that in doing so data of users may be processed outside the European Union. As a result, risks may occur for users because it might be eg difficult to assert the rights of users. In respect of US enterprises that are certified under the Privacy Shield we would like to point out that they commit themselves to observing the data protection standards of the EU.
Moreover, the data of users are as a rule processed for market research and promotional purposes. Thus eg usage profiles can be created on the basis of usage behaviour and the resulting interests of the user. These usage profiles can in turn be used to eg stimulate advertising on and outside the platforms on the assumption they respond to the interests of the user. For this purpose, cookies are usually stored on the computers of users and they are designed to store the usage behaviour and the interests of users. Furthermore, also data can be stored in these usage profiles, irrespective of the devices used by users (in particular, if users are members of the platforms and logged in with them).

The processing of the personal data of the user is based on our legitimate interest in gathering effective information on the user and communicating with the user in accordance with Art. 6 Paragraph 1 (f) GDPR. In case the user is asked by individual providers for his consent for data to be processed (ie by eg ticking a check box or confirming by clicking a button) the legal basis for processing is Art.6 Par 1(a), Art.7 GDPR.

For a detailed outline of instances of processing and the right of objection (opt-outs) we refer to the following linked details supplied by providers.
Also in the case of requests for information and the assertion of user rights please note that the most effective way to assert these rights is by contacting the provider. Only the provider has access to the user’s data and is in a position to take the necessary measures directly and supply information. Should you nevertheless require help, you can contact us.

  • Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland) – Datenschutzerklärung:, Opt-Out: und, Privacy Shield:
  • Google/ YouTube (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) – Privacy Statement:, Opt-Out:, Privacy Shield:
  • Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) – / Opt-Out:
  • Xing (XING AG, Dammtorstraße 29-32, 20354 Hamburg, Deutschland) – Privacy Statement / Opt-Out:

We embed the videos of the platform “You Tube” of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Statement:, Opt-Out:

Information on Advertising Use

We do not use personal data collected via the website or data from the specialist dealer portal for advertising purposes. Should you in any form within the context of our business dealings have given your consent for data to be used for advertising purposes, you can at any time revoke your consent vis a vis BELSANA.

Contact Details

In case of further questions regarding the use of data as well as your rights, please do not hesitate to contact the following address:

BELSANA Medizinische Erzeugnisse
Laubanger 23
96052 Bamberg

Fon (+49) (0)951 30 93 03-0
Fax (+49) (0)951 30 93 03-450

Email: or directly

Please Note

Data protection legislation and legislation in the area of tele-media make it from time to time necessary to update this data protection notice.

Latest update: June 2018